Fulfillment, Cancellation & Refund Policy

Last updated: MONTH DAY, YEAR

1. What We Sell

Shane Jamison Consulting (“SJC,” “we,” “our,” “us”) provides:

• Live Services – 1-on-1 or group coaching sessions, workshops, masterminds, and audits delivered via Zoom or in-person.

• Digital Products – PDFs, templates, on-demand courses, playbooks.

• Occasional Physical Merchandise – limited-run notebooks, swag packs, or workbooks.

2. Order Processing & Delivery

We ship Monday–Friday, excluding U.S. holidays. Delivery delays caused by carriers are outside our control, but we’ll advocate on your behalf.

3. Cancellations

• Live Services: You can reschedule or cancel up to 24 hours before the session start time for a full credit or refund. No-shows or late cancellations are non-refundable.

• Subscriptions (if any): Cancel anytime from your account dashboard or by emailing [email protected]. Cancellations take effect at the end of the current billing period; we don’t prorate partial months.

• Physical Goods: Orders can be cancelled until the item is marked “Shipped.” After that, see the Return policy.

4. Returns & Refunds

Refunds are credited back to your original payment method within 5-10 business days after approval. We’ll email you once a refund is issued.

5. How to Start a Cancellation, Return, or Refund

Email [email protected] with:

• Order number

• Item(s) in question

• Reason for the request

• Photos (for damaged goods)

6. Chargebacks & Disputes

We prefer to solve issues directly. Opening a chargeback without contacting us first may delay your refund because we must submit evidence (including this policy) to Stripe.(docs.stripe.com)

7. Contact

Shane Jamison Consulting
123 Example St, Suite 400, Dallas, TX 75201, USA
📧 [email protected]
📞 +1 (555) 555-5555

8. Updates

Policy tweaks happen as we grow. Material changes apply to purchases made after the “Last updated” date shown above.

Pro-tip: Add a conspicuous link to this policy in your site footer and just above the “Pay Now” button (e.g., “By clicking Pay Now you agree to our Fulfillment, Cancellation & Refund Policy”). That keeps Stripe auditors happy and minimizes buyer drama. (docs.stripe.com)